However, the original protective cover (e.g., original box or bubble wrap) may be missing. This condition means that the item still works perfectly fine and the original primary packaging is fairly intact, possibly with minor damage. If the item has been opened but isn’t actually damaged, you can relist it on Amazon as Used – Like New or Open Box. Try to recover some money you lost by submitting a removal order to have the customer-damaged unit returned to you and see what to do with it. So, if a lot of your customers are sending back expensive orders to FBA, that might put a huge dent in your profits. This happens when a buyer sends back an item, and the item has either been opened or damaged by the customer upon return to FBA, so it cannot be sold again as new.Īgain, Amazon does not accept responsibility nor reimburse for items damaged by a customer. Related: Amazon Overhauls its A-to-Z Guarantee Policies to Streamline Damages Claims Customer Damaged The only way to know for sure is to have the unit returned to you so you can inspect it yourself. The unit may really be defective or the buyer may have only told Amazon that it had a manufacturing defect to get free shipping upon returning the product, when in reality, they just did not like it or changed their mind. Unfortunately, Amazon does not accept responsibility and will not reimburse sellers for returned products that are clearly damaged by a customer, defective, subject to product recall, or in violation of its policies.Īlternatively, you can request to have the faulty unit returned to you. Examples include false claims, incorrect user instructions, ads that encourage improper use of the product, and failure to list all possible adverse side effects (e.g., medications that conflict with a health supplement). Not marketing a product with consumer health safety in mind is considered a marketing defect. When a product doesn’t have all the necessary warning labels or instructions, it could cause serious injury, and even death, when used or consumed. Common causes of this type of defect include incorrectly attached parts, incorrect fasteners or bolts, improperly manufactured raw materials, incorrectly installed electrical circuits, or foreign, undissolved material contaminating pharmaceutical products. A certain batch or unit may contain some manufacturing defect due to contamination or human error that normally happens during the production stage. In comparison to product design defects, manufacturing defects don’t affect every unit within an ASIN. This is why design defects usually affect every single unit manufactured now or in the future, rather than a single batch or unit being found defective.

It could also mean that the manufacturer ignored the design defect. A design defect could indicate that the manufacturer failed to test their product properly before shipping them out to retailers. For example, a children’s toy contains choking hazards, a helmet breaks upon minor impact, or a table collapses due to poor construction. A product may be deemed faulty due to any of the following:Ī design defect occurs when the product design itself is faulty. DefectiveĪn item may be flagged “defective” when the customer sends it back to Amazon because it has a defect (e.g., not visibly damaged but doesn’t work as intended) and is potentially part of a recall. Read on to learn more why some units within your inventory become unfulfillable and what you can do to fix them. Click on that number to pull up a secondary window showing why those items are being listed as unfulfillable. If you have any unfulfillable products, there will be a number in the Unfulfillable column within your Seller Account to indicate how many items are unavailable for purchase. In this post, we’ll walk you through everything you need to know about unfulfillable inventory and provide some best tips for when you should remove or dispose of it.Ħ Reasons Why Your Items Are Unfulfillable Lucky for you, there are sometimes ways to fix them. Imagine losing hundreds, if not thousands, of dollars in inventory because you didn’t check your email notifications from Amazon regarding removal orders, which could have given you the opportunity to have those items returned to you and possibly refurbish them so you could sell them again later.Īmazon may flag your inventory inactive or unfulfillable for various reasons. Worse, if you forget to create a removal order for your unfulfillable inventory within 30 days of Amazon notifying you of its required removal, it will be automatically disposed of. When those items are unfulfillable, it means they are unavailable for purchase, and that’s bad for your business. Have you ever looked at your FBA inventory and wondered why there were items marked as unfulfillable? 6 Causes of Amazon Unfulfillable Inventory and How to Fix Them

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